Refund policy
Return & Refund Policy
At Britney’s Boujee Decor, each item is handmade with care and attention to detail.
Because of the custom and delicate nature of our products, we have the following policy:
Returns & Exchanges
We do not accept returns or exchanges unless an item arrives damaged or defective.
All sales are considered final once shipped.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, you must contact us within 3 days of delivery.
Please include:
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Order number
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Photos of the item and packaging
Once reviewed, we will offer:
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A replacement (if available), OR
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A refund
Processing Time for Claims
Claims are reviewed within 2–3 business days.
Approved refunds are processed within 5–7 business days.
Non-Returnable Items
We cannot accept returns for:
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Custom or personalized items
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Seasonal/holiday decor
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Items damaged after delivery
Contact Us
For all return requests:
Contact us through our website contact form or email.